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Store Operations Manager


The Store Operations Manager takes on the role of Brand Ambassador. They are responsible for driving store performance through managing both the back of house and front of house operations of their store. They recruit, manage, lead and support the development of their teams while working directly with their Store Director/Store Manager and other members of store leadership to strategically drive their business.



  • Ensure the Moncler Americas Sales and Service standards are embodied consistently
  • Manage and coach store team with energy, professionalism in order to enable the operations and sales teams to maximize store performance and provide an excellent client experience
  • Proactively recruit, interview and hire a team that will drive store sales, operational KPI’s, and deliver an elevated level of service while building customer loyalty and developing new customers through a strong client engagement
  • Drive operational efficiency by managing to operating guidelines based on store operating and employee handbook
  • Through proper stock management, ensure product is at the right place, at the right time to drive a stellar client experience, while also achieving inventory expectations
  • Drive Store performance in sales, aftersales, and productivity through key KPI management (store sales, UPT, Conversion, Productivity and Inventory) and problem solving
  • Responsible for daily operations ensuring efficiency and protection of company assets through schedule management, inventory management, cash management, shipping and receiving, adhering to business needs and company policies and procedures
  • Analyze reports (sell-through and productivity) and work closely with Store Manager and regional partners to strategically drive and grow business
  • Effectively coach and ensure all store staff complies with company initiatives (e.g. Training and Selling Programs, RFID, CEM, CRM etc.)
  • Develop team to ensure individual growth, employee engagement and career pathing for future leaders using consistent communication i.e. One to One touch-bases, team meetings, management meetings, Individual development plans
  • Maintain a clean and efficient back of house by adhering to the back of house Optimization and efficiencies
  • Additional responsibilities as assigned



  • Bachelor’s Degree or Equivalent
  • Minimum of 3-5 years Retail Management experience
  • Experience in managing a team
  • Prior experience in luxury retail
  • Proven track record of successful sales generation, building clientele and employee development and relations
  • Proficient computer knowledge (MS Word, Excel and Outlook)



  • Must have authorization to work in the country of employment
  • Must be willing to work overtime with short notice
  • Must be 18 years or older



  • Results-driven and customer focused
  • Problem solver
  • Ability to communicate professionally and effectively with co-workers and customers alike
  • Possess strong leadership qualities and can galvanize a team around company initiatives
  • Possess strong attention to detail and business acumen
  • Ability to analyze business and take business driving actions
  • Ability to move or handle merchandise and boxes, generally weighing 0-40 pounds
  • Ability to operate and use all equipment necessary to run the store
  • Ability to work varied hours and days to ensure store is fully operational
  • Ability to stand and walk for majority of a 40-hour work week
  • Proficient in Microsoft Office, POS, CRM & Inventory Management systems