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Responsable de Département H/F - Ouverture de Flagship

MONCLER will open end of 2020 its biggest flagship worldwilde on the Champs Elysées and is looking for a Department Manager (internally called Client Advisor Manager) to be part of this unique and exciting challenge.


Moncler Department Manager takes on the role of Brand Ambassador, being responsible for growing their stores sales by providing an exceptional level of service to their clients and managing the operations of their stores efficiently.

•Ensure the Moncler Sales and Service standards are embodied consistently
•Provide motivation to sales team and lead by example at all times
•Proactively recruit, interview and hire a team that will drive store sales and deliver an elevated level of service while building customer loyalty and developing new customers.
•Drive Store sales and productivity through key KPI management (store turnover, UPT, Conversion, Productivity and Inventory)
•Responsible for daily operations ensuring efficiency and protection of company assets through schedule management, inventory management, cash management, shipping and receiving, adhering to business needs and company policies and procedures
•Analyze reports (sell-through and productivity) and work closely with Regional partners to strategically drive and grow business
•Effectively coach and ensure all store staff complies with company initiatives (Training and Selling Programs, CEM, CRM etc.)
•Develop team to ensure individual growth, employee engagement and career paths for future leaders using consistent communication i.e. One to One touch-bases, team meetings, management meetings and Individual development plans
•Support Company Policies and Procedures
•Understand and proactively respond to the competitive environment, trends and identify future business opportunities
•Additional responsibilities as assigned


Requirements :

  • Minimum of 5 years Retail Management experience with proven track record in leadership
  • Prior experience in luxury retail and passion for our industry
  • Proven track record of successful sales generation, building strong connections with clientele and employee development and relations
  • Proficient computer knowledge (MS Word, Excel and Outlook) and digitally aware
  • Ability to communicate with co-workers and customers alike
  • Energetic and passionnate
  • Possess strong attention to detail
  • Ability to read and analyze sales reports and set up appropriate recommendations and action plans accordingly
  • Ability to operate and use all equipment necessary to run the store