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Client Service Advisor Fluent English & German - Contrat d'apprentissage

Moncler is looking for a multilingual Client Service Advisor in apprentissage to join our dynamic and international EMEA Client Service corporate team located in Paris 10.

 

Our Client Service Advisor will play a key role in developing and providing a personalized best-in-class service, understanding the needs of Moncler clients.

 

 

The main responsibilities will be:

 

- Provide assistance to our clients by replying to product, after-sales, corporate, e-commerce enquiries through emails, phone calls and instant messaging in a timely and professional manner demonstrating luxury through service

- Assist clients during e-commerce sales with also the ability of cross/upselling

- Accurately track client details and requests using CRM systems

- Manage directly high-priority and escalated cases as well as relationships with top clients

 

- Understand Moncler clients’ needs, experiences and interests in order to improve the client experience

 

- Serve as ‘Voice of the Customer’ across the company and ensure processes, communication, tools are constantly reviewed to meet clients’ expectations

 

Requirements:

  • Fluency and sophistication in English and German
  • Any any additional languages (as Italian, French, Spanish,…) would be considered as a real plus
  • Passion for Retail and Luxury
  • Natural flair for dealing with people, empathy and intuition
  • Action-oriented and drive for results, excellent team player