IT Coordinator

POSITION OVERVIEW:  

Reporting to the Senior Manager of IT, the IT Coordinator will ensure seamless functionality and support for both corporate and retail environments. This role requires a proactive individual to manage systems, troubleshoot issues, and coordinate with external vendors to uphold our commitment to exceptional service and operational excellence. 

RESPONSIBILITIES: 

Technical Support 

• Provide technical support for hardware, software, and network-related issues across corporate offices and retail stores. 

• Resolve system and application issues promptly to minimize downtime and operational impact. 

• Prioritize, escalate, and track unresolved issues to higher-level support teams and drive resolution. 

Systems Management  

• Oversee the maintenance of IT infrastructure, including servers, workstations, networks, and cloud solutions. 

• Manage user accounts, permissions, and software licensing to maintain security and compliance. 

• Monitor system performance and implement improvements where necessary. 

Vendor Coordination 

• Liaise with external vendors for software updates, hardware repairs, and IT-related contracts. 

• Evaluate and recommend new technologies or upgrades that align with business needs and objectives. 

Training and Documentation 

• Perform onboarding/offboarding activities to ensure new hires receive an elevated user onboarding experience. In addition, share responsibility for executing proper offboarding procedures for departing employees. 

• Support the develop and delivery of training sessions for end-users on new systems or technology enhancements. 

• Maintain accurate documentation of IT processes, inventory, and issue resolution procedures. 

Team  

• Perform as a team player and participate in all activities contributing to the overall objectives of the department.  

• Contribute to and maintain a positive and collaborative work environment. 

• Lead by example and adhere to the company’s policies and procedures. 

• Maintain a high-level standard of customer service, professionalism, and ethics.  

• Additional duties and responsibilities as required and communicated by management and/or the Company.   

REQUIREMENTS: 

The Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship would result. 

Travel: 5% 

Education 

• An associates degree in IT, Computer Science, or a related field is preferred  

• In lieu of degree, relevant hands-on experience in technical roles is acceptable.  

Work Experience  

• 3-5 years of experience in deskside experience in deskside support, including hardware and software troubleshooting. Experience in retail IT support is a plus. 

Special Skills and Personal Attributes  

• Technical Certifications: Strong technical skills are essential. The ideal candidate should be CompTIA A+ certified. 

• Understanding of retail operations, and proven experience with new store openings and IT infrastructure setup. 

• Experience with cloud computing, cybersecurity, and data analytics. 

• Knowledge of retail-specific software and systems (e.g., Cegid, POS, ERP, CRM, SAP Arriba is a plus). 

• Highly skilled in technology with advanced proficiency in Microsoft tools, including MS Word, MS Excel, Outlook, SharePoint, OneDrive, Teams, etc. 

• Must possess working knowledge of Active Directory. 

• A client-focused professional who excels in a fast-paced, dynamic environment,  

• adept at working under pressure and consistently meeting deadlines. 

• Ability to handle multiple projects simultaneously.  

• Professional presentation and excellent communication skills; able to communicate effectively both verbally and in writing with all employees, management, and external partners. 

• Ability to articulate ideas clearly and concisely in a variety of settings, adjusting the message to match the audience. 

• Strong ability to drive for results without compromising ethics and quality. 

ADDITIONAL INFORMATION  

Moncler Group is an equal employment opportunity employer. 

For individuals assigned and/or hired to work in New York, Moncler includes a reasonable estimate of the hourly range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. A reasonable estimate for the hourly range is $33.00 to $38.50 per hour ($68,640 to $80,080).  This position is overtime eligible.  

In addition to competitive pay,  the hired candidate will also be eligible for [an annual bonus / a quarterly bonus / commission], and a comprehensive benefits package including  medical, dental, vision, short and long-term disability, paid parental leave, 11 paid holidays, 2 floating days, accrue up to 15 days of paid vacation time, 2 personal days, employee discounts, and a retirement plan with employer contribution. 

The position requires 4 days per week on site in the Moncler Corporate Office, located in the heart of Soho, Manhattan