Omnichannel Campaigns Coordinator

We are looking for a talented and enthusiastic Omnichannel Campaigns Coordinator to join our Omnichannel Clienteling Team, in our Global HQ in Milan, Italy. 

Your Impact:    

The Omnichannel Campaigns Coordinator is responsible for creating client-centric campaigns, contributing to the development of targeting strategies as well as their execution within a comprehensive 360-degree omnichannel approach.

Activities: 

•    Definition 360 campaigns calendar according to regional business needs and global priorities 
•    Manage the campaign development process, including planning, execution, tracking, and reporting
•    Lead assets production process working with an external agency and internal stakeholders
•    Lead the design of new regional journeys to tap into business opportunities 
•    Monitor closely the performance of new and existing journeys, to identify improvement and/or customization opportunities
•    Analyze customer behavior and segment data to create personalized communication strategies
•    Propose and implement innovative ideas to improve client journeys and campaign effectiveness
•    Work closely with cross-functional teams, including communication, retail, digital and merchandising, to ensure alignment and integration of campaign and client journey strategies
•    Maintain clear and effective communication with stakeholders to keep them informed of campaign progress and results
•    Share best practices across regions and suggestions for continuous improvements
•    Master the company tools and maximize the adoption of them at regional level by developing ad hoc clienteling training 
•    Support the team in the budget process and manage the periodical checks
 

Who We Are Looking For 

Main Qualifications:
 
•    Bachelor's/Master’s degree in Economics, Marketing, Business or related field
•    International backgorund Fluent in Italian and English 
•    3 years’ working experience preferable in CRM, marketing or digital departments.
•    Excellent Excel and PowerPoint skills
•    Email/Direct Marketing experience & Campaign Tools know-how 
•    Lifecycle campaigns management
•    Experience in Client Journey development and implementation
•    Sound knowledge of the current market and consumer trends 
•    Customer centric mindset
•    In store experience is a plus

We Would Appreciate a Person Who Is:  
 
•    Methodical, detail-oriented, with multi-task approach and excellent time-management skills
•    Organized and proactive with excellent interpersonal communication skills 
•    Passionate about exceeding corporate goals, driving business results and going the extra mile in the daily work 

How To Apply? 

•    To apply for this position, follow directions through this posting or visit our website and submit your application through our Careers Website 
•    When applying, please attach your CV and any other relevant supporting documents

 
“Moncler is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin color, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.”