Store Operations Manager F/M - Department Store London

MONCLER is looking for a Store Operations Manager to join one of our Deparment Stores in London.

The Store Operations Manager, as custodian of the store’s assets, is accountable for leading all business support activities and processes, always ensuring effective and timely execution.

The Store Operations Manager, managing and coaching a dedicated team with energy and professionalism, enables the sales team to maximise store performance and provide excellent client service. At Moncler, they recruit, manage, lead and support the development of the sales and back-of-house teams while working directly with their Store Manager to strategically drive their business.

Responsibilities and tasks:

• Drive operational excellence by being accountable for the efficiency and accuracy of day-to-day Back of House procedures and processes;
• Guarantee proper organisation and accessibility of merchandise in the Stock Room in accordance with Moncler’s directives and procedures;
• Plan, undertake and be accountable for all aspects of inventory operations, monitoring loss prevention and inventory discrepancies;
• Ensure the implementation and execution of after-sales service procedures striving for excellent results;
• Be the point of contact with regard to transfers in and out;
• Have full ownership of cash/card handling and client data procedures; ensure correct data collection to strengthen relationships with Clients;
• Collect all data needed to have a clear understanding of all operations policies and procedures, in preparation to train colleagues and new hires;
• Proactively recruit, interview and hire a team that will drive store sales and deliver an elevated level of service while building customer loyalty and developing new customers;
• Drive store sales and productivity through key KPI management (store sales, UPT, Conversion, Productivity and Inventory);
• Develop team to ensure individual growth, employee engagement and career pathing for future leaders using consistent communication i.e. One to One touch-bases, team meetings, management meetings, Individual development plans.

Requirements:

• 3 Years of previous experience in managerial roles, in structured Fashion Luxury/Retail Companies
• (International Companies preferred);
• Proven background in staff recruitment and development;
• Proven excellent client service, sales generation and stock management skills;
• Fluency & sophistication in proficiency in English, whilst another language is a plus;
• Digitally aware. Deep knowledge of MS Office and proven experience in clienteling, payments and warehouse management systems and tools.