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EMEA Clienteling Manager

Moncler is looking for a EMEA Clienteling Manager to join its dynamic corporate office team in Paris.

 

EMEA Clienteling Manager, as reference point in the Region, with a strong understanding of clients and their needs, facilitates the achievement of business results and supports client acquisition, upselling & retention, creating long-term value for clients and the company.

 

Reporting to the EMEA Omnichannel Director, EMEA Clienteling Manager, will play a key role in spreading the Clienteling vision, culture & approaches among all store teams in the EMEA Region.

 

Responsibilities:

Culture

Inspire, drive, coach and support store teams in developing a client-oriented mindset, ensuring a proper understanding and constant execution of all clienteling activities for all store teams in the regions, collecting needs and sharing best practices, becoming the eye on the market for HQ.

Strategy & Analytics

Leverage on client and market analysis to set local clienteling objectives, adapting central strategy at regional level, constantly update the Regional President and the HQ on progress and achieved business results.

Planning and organization: 

Translate guidelines from HQ into a detailed regional Client Animation plan to support client acquisition, upselling & retention, also leveraging on local market opportunities.

Implementation

Support the design of clienteling processes at regional level, ensuring proper implementation and consistency of approach, supervise and promote the correct use of all Clienteling tools in store.

Top Clients: 

Promote the knowledge and support privileged relationship with Top Clients, developing our leadership on the local market on high end individuals

Budgeting

Scout resources, accurately manage and ensure a proper allocation of the clienteling budget, monthly reporting on expenditures

 

In those responsibilities, The EMEA Clienteling Manager is supported by and managing a team of 2 (CRM Data Specialist and Omnichannel Client Events Specialist).

 

Requirements :

  • Business School Master’s Degree or equivalent.
  • 3 years of Clienteling / CRM experience at country or regional level, in a luxury and/or jewellery and/or Luxury hospitality environment
  • Passionate by client's satisfaction, willing to communicate this passion to the teams in stores
  • Analytical skills & Strong business sense
  • Team player, agile, able to switch from strategy to operational subjects
  • Problem solver, always looking for improvement
  • Passionate, committed and eager to work in an international and challenging environment
  • Sophisticated communication skills and full working proficiency in English. Italian or French would be great advantages for this role