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Client Advisor Manager

Moncler Client Advisor Managers take on the role of Brand Ambassador. They are responsible for growing their store’s sales through providing an exceptional level of service to their clients and managing the operations of their stores efficiently. They recruit, manage, lead and support the development of their teams while working directly with their Store Director/Store Manager to strategically drive their business.

 

RESPONSIBILITIES:

  • Ensure the Moncler Americas Sales and Service standards are embodied consistently
  • Provide motivation to sales team and lead by example at all times
  • Proactively recruit, interview and hire a team that will drive store sales and deliver an elevated level of service while building customer loyalty and developing new customers.
  • Drive Store sales and productivity through key KPI management (store sales, UPT, Conversion, Productivity and Inventory)
  • Responsible for daily operations ensuring efficiency and protection of company assets through schedule management, inventory management, cash management, shipping and receiving, adhering to business needs and company policies and procedures
  • Analyze reports (sell-through and productivity) and work closely with Regional partners to strategically drive and grow business
  • Effectively coach and ensure all store staff complies with company initiatives (Training and Selling Programs, CEM, CRM etc.)
  • Develop team to ensure individual growth, employee engagement and career pathing for future leaders using consistent communication i.e. One to One touch-bases, team meetings, management meetings, Individual development plans
  • Adhere to all Company Policy and Procedures 
  • Understand and proactively respond to the competitive environment, trends and identify future opportunities
  • Additional responsibilities as assigned

QUALIFICATIONS:

  • Bachelor’s Degree or Equivalent
  • Minimum of 3-5 years Retail Management experience
  • Experience in managing a team
  • Prior experience in luxury retail
  • Proven track record of successful sales generation, building clientele and employee development and relations
  • Proficient computer knowledge (MS Word, Excel and Outlook)

 

ELIGIBILITY REQUIREMENTS:

  • Must have authorization to work in the country of employment
  • Must be willing to work overtime with short notice
  • Must be 18 years or older

 

DESIRED CHARACTERISITCS:

  • Results-driven and customer focused
  • Problem solver...
  • Ability to communicate professionally and effectively with co-workers and customers alike
  • Possess strong leadership qualities and can galvanize a team around company initiatives
  • Possess strong attention to detail and business acumen
  • Ability to analyze business and take business driving actions
  • Ability to move or handle merchandise and boxes, generally weighing 0-40 pounds
  • Ability to operate and use all equipment necessary to run the store
  • Ability to work varied hours and days to ensure store is fully operational
  • Ability to stand and walk for majority of a 40-hour work week
  • Proficient in Microsoft Office, POS, CRM & Inventory Management systems


Nearest Major Market: Manhattan
Nearest Secondary Market: New York City