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Omnichannel Client Service Project Coordinator

Moncler is looking for a Client Service Project Coordinator for the Client Service structure based in Milan. The resource will play a key role in designing and developing new services for final clients, aiming at delivering exceptional client experiences across channels in an Omnichannel mindset.

 

Main tasks will be:

 

Project Management

 

-         Own the Client Service ww roadmap for projects like: new channel implementations, improvements of tools and flows, e-commerce and omnichannel launch

-         Collaborate with other Departments on Company projects, always sharing clients’ perspective and impacts on clients and Client Service teams. Serve as ‘Voice of the Customer’ across the company and ensure processes, communication, tools are constantly reviewed to meet customers’ expectations

-         Effective project management approach and an efficient cross-functional and cross-Regional communication

-         Support regional Client Services and make sure that regions are always aligned to ww decisions and initiatives

-         Work closely with local teams to identity possible workflows and tools/website improvements to be shared with IT and other departments

-         Design and deliver a solid Voice of the Client worldwide, involving other Company teams to drive change and Company process improvements

-         Perform additional tasks upon request

 

Requirements:

 

-      Proficiency in English

-      Excellent verbal and written skills in Italian. Any additional langue is considered a plus.

-      Minimum 3 years’ experience in managing the implementation of large-scale global projects (experience in a luxury retail project is a plus) and/or designing Client Service processes

-      Understanding of the digital and ecommerce worlds

-      Pragmatic, proactive, able to show initiative and critical thinking; driven by results

-      Natural flair for dealing with people, empathy and intuition

-      Action-oriented and drive for results, excellent team player

-      Excellent calendar management and time management capabilities; organized and flexible 

-      Excellent communication skills, concise and precise speech, and ability to interact with Top Management positions

-      Proficient with the use of IT systems, both customer service ticketing systems and CRM and windows packages

-      Ability to work in a multicultural environment and keen on travelling long distance