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Omnichannel Client Service Advisor - Russian 1

Moncler is looking for a Client Service Advisor for the EMEA Client Service structure based in Milan.
The resource will play a key role in developing and providing a personalized best-in-class service, understanding the needs of Moncler clients.

 

Main tasks will be:

-       Provide assistance to our clients by replying to product, after-sales, Corporate, e-commerce enquiries through emails and phone calls in a timely and professional manner demonstrating luxury through service

-       Accurately track client details and requests using CRM systems

-       Manage directly high-priority and escalated cases as well as relationships with top customers

-       Take care of back-office activities both for e-commerce and retail channel

-       Understand Moncler clients’ needs, experiences and interests in order to improve the client experience

-       Serve as ‘Voice of the Customer’ across the company and ensure processes, communication, tools are constantly reviewed to meet customers’ expectations

-       Perform additional tasks upon request

 

Requirements:

-       French native speaker with excellent verbal and written skills

-       Proficiency in English - any additional languages (such as Russian, Spanish and Chinese) are considered a plus

-       Previous experience in a service and sales-oriented customer care team in the luxury industry, either in-store or in an e-commerce environment

-       Natural flair for dealing with people, empathy and intuition

-       Action-oriented and drive for results, excellent team player

-       Proficient with the use of IT systems, both customer service ticketing systems and CRM and windows packages