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Client Advisor full time - Milano Galleria

Moncler is looking for exceptional Full Time and Part Time Client Advisor for our boutique in Milan Galleria .

The Client Advisor, with impeccable presentation and natural elegance, will guide each single client across the brand’s values and heritage, gaining a strong understanding of the client and their needs, by building a profitable, long-lasting relationship.The Client Advisor, in partnership with the team, is responsible for reaching individual results and contributing also to the team targets.

 

RESPONSIBILITIES:

  • Engage with clients in accordance with the Moncler Selling ceremony
  • Achieves and exceed sales goals and key retail KPIs (UPT, Data Capture, Repurchase Rate, etc.)
  • Develops and fosters long-lasting client relationships through engaging conversation and active clientele management
  • Drive business and sales goals by proactively reaching out to existing clients and developing new clients
  • Maintain company merchandise presentation standards
  • Develop and maintain product knowledge
  • Support in inventory preparation and execution
  • Works with the team effectively and enthusiastically, conveying energy and motivation, whilst being a reliable partner

 

QUALIFICATIONS:

  • Previous experience in luxury retail
  • Passionate about Retail, Client service and commercial mindset
  • Excellent understanding of the luxury sector and product sensitivity
  • Strong communication skills 
  • Fulent English
  • Digitally aware and open to new ways of working