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Field Training and Development Manager

The Retail Training Manager will plan, facilitate and manage field training and development programs for their respective region. Through follow up and coaching, they will ensure store leadership skills are developed by means of their competencies and store employees are trained on the needed skills to successfully perform their jobs to deliver an exceptional client experience and deliver on sales KPIs.

RESPONSIBILITIES:

  • Deliver comprehensive and dynamic training programs for all Retail Initiatives, including Sales, Operations and HR
  • Ensure the implementation and effectiveness of new hire training and onboarding
  • Select the ideal training methods or activities for a purpose and audience (online, role playing, in store classes, etc.)
  • Market and promote trainings to store employees in a compelling way that provides all necessary information
  • Conduct regular store needs assessments, identifying skills, behaviors or knowledge gaps that need addressing
  • Analyze and incorporate new training methods and techniques
  • Develop training content based on needs assessment, in
  • Develop and deliver training programs directly, or with the support of internal / external partners
  • Evaluate effectiveness and compliance of trainings, through KPIs, and provide reports to management, determining impact of training on employee behavior and skills
  • Develop, organize and maintain updated employee training information in SuccessFactors LMS
  • Collaborate with and connect internal stakeholders and liaise with various experts regarding instruction and training planning
  • Organize and conduct train-the-trainer sessions for in-store experts/trainers
  • Provide training and coaching assistance to both employee and managers on Moncler MIS Keys (selling approach), process and methodology
  • Lead special projects related to sales enablement and strategic initiatives
  • Evaluate all content through participant feedback, sales analysis, and sales leadership input to make adjustments as needed
  • Coordinate all aspects of training courses and workshops including schedules, logistics and materials
  • Additional responsibilities as assigned

QUALIFICATIONS:

  • Bachelor’s degree or equivalent
  • Prior experience in luxury retail preferred
  • 3-5 years retail experience in multi-unit management roles required
  • Experience in retail training or comparable field
  • Ability to conduct needs assessments and skill gap analysis
  • Mastery of principles of adult learning, teaching and instruction for individuals and groups, and the measurement of training effects
  • Ability to facilitate learning programs
  • Effective and efficient program and project management
  • Able to collaborate and work effectively and efficiently with cross functional teams
  • Highly creative and able to think outside the box to develop solutions that will impact the both individual and team success
  • Demonstrated ability to learn quickly and apply what is learned in practical means
  • Experience with LMS systems
  • Proficient computer knowledge (MS Word, Excel and Outlook)

 

ELIGIBILITY REQUIREMENTS:

  • Must have authorization to work in the country of employment
  • Must be willing to work overtime with short notice
  • Must be 18 years or older
  • Must be able to travel up to 70% of the time

 

This position is classified as exempt for purposes of the Fair Labor Standards Act and the New York Labor Law, as this employee’s primary duties consist of the performance of office or non-manual field work directly related to management policies and/or general operations.  Moreover, it is expected of this position that the employee will customarily and regularly exercise discretion and independent judgment, utilizing his or her training, experience, and knowledge.