Client Advisor Manager - Los Angeles, STONE ISLAND

We are Stone Island

Stone Island is a defiantly independent community. Since our founding in 1982, a shared mindset has driven us to become a globally recognised icon of independent spirit, leadership, and innovation. The Stone Island spirit is the foundation of the culture that we cherish and nurture every day. We provide you with the opportunity to build relationships that will shape your career, your life and our famiglia. The opportunity to follow your own compass.

The Role: Client Advisor Manager

At Stone Island we are always looking for people who share our spirit and values to drive our company forward. We are currently looking for someone who Proactively achieves sales performances and key qualitative objectives and constantly encourages the team, ensuring excellence in the Client Experience with respect to brand image and the Stone Island Client Promise. In coordination with the Store Manager, the Client Advisor Manager is engaged in managing,  coaching, and motivating a dedicated sales team with passion, enthusiasm, and engagement

The Day-To-Day

CLIENTELING

• Collects client's valuable information throughout the journey
• Proactively engages in 1to1 activities to nurture the relationships with Clients, with a special focus on VIC
• Coaches Client Advisors to develop 1to1 Clienteling activities

TEAM MANAGEMENT/DEVELOPMENT

• Coordinates, trains, and coaches the staff to guarantee their professional growth
• Ensures the team is always motivated, competent, informed, aware of corporate policies, and stimulated to be up-to-date

PRODUCT KNOWLEDGE

• Has strong knowledge of the collection
• Provides insights on fabrics and product specificities

BUSINESS

• Drives Sales, achieving individual results and contributing to the team one’s
• Maximizes sales opportunity by leveraging cross-selling
• Develops business strategies to build Client’s community, increases store traffic, and optimizes profitability
• Guarantees excellent client experience and supervises the sales process, ensuring the client promise is understood, embodied, and applied

OPERATIONS/STOCK MANAGEMENT

• Assists in administration, accounting, visual, and stock
• Assists in guaranteeing the safety of the products and valuable materials in the Store and in the stockroom
• Ensures the maintenance of the store’s visual merchandising standards

Key Qualifications. 

• Good (3 to 5 years) experience in managerial roles in Fashion Retail/Hospitality, preferably in a Luxury and Contemporary Retail environment
• Knowledge of current fashion trends and competition in the market
• Ability to drive the business by both achieving personal sales goals and overall team goals
• Ability in dealing with people
• Excellent client service, interpersonal, communication, and team-building skills
• Experience in Visual Merchandising
• Strong brand ambassadorship in line with the brand image
• Very trustworthy, flexible, and autonomous
•  Fluency and sophistication in the local language, proficiency in English – additional language is a plus
• Openness to new technologies. Knowledge of MS Office, Clienteling, and payment systems and tools

Our Shared Values

At Stone Island we aren’t led by conventions or trends, but by our own compass. Shared values we put into practice everyday to maintain our unique culture of relentless innovation.

SELF RELIANCE | SOLIDARITY | ENGINEERING MINDSET | MATERIAL OBSESSION

If you are ready to follow your compass with Stone Island, apply now!

Stone Island includes a reasonable estimate of the salary rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. A reasonable estimate of the current base salary range is $70,000 per year to $80,000 per year. In addition to competitive pay,  the hired candidate will also be eligible for commission and a comprehensive benefits package including  medical, dental, vision, short and long-term disability, paid parental leave, paid holidays, accrue up to 80 hours of paid vacation time, 4 personal days, employee discounts, and a retirement plan with employer contribution.