Field Trainer - Central / Eastern Europe & Ski Resorts

Reporting to the Omnichannel Training Manager EMEA and being part of the OMNI Training team, our Field Trainer key focus will be the Central Europe retail network, developing the retail teams through induction, training and coaching on the floor, contributing to business growth and meeting the needs of the Area, country and store.

RESPONSIBILITIES

TRAINING AND IN-STORE COACHING

• Ensures a consistent On-boarding and Induction for all new comers, including Managers and office employees.
• Animates and co-animates trainings, workshops, and other programs contributing to the Selling Skills and Client focus
• Actively facilitates Product Training In collaboration with Buying team
• Supports of the new Store Openings and projects rollout in collaboration with the Omnichannel team
• Supports the in store Clienteling initiatives
• OMNI services support through training and integration in sales processes
• On the floor coaching on selling skills. Coaching the Coach with Store Managers and Managers
• Improves the format of morning briefs – more interactive, more educational
• Initiates and runs training activities to support business needs
• Be a role model on the shopfloor, supporting the sales when needed

COMPETENCIES:

• 3-5 years of leadership experience with proven ability to develop teams – preferably in a luxury retail or hospitality setting
• Shopfloor experience is a must
• Experience in Training and Coaching
• Strong presentation and facilitation skills
• Strong Verbal and Written communication skills
• Proficiency in Microsoft Office (PowerPoint) and PC devices
• Fluency and Sophistication in English and German, any additional language skills would be a plus

PERSONAL PROFILE

• Ability to motivate others and self-motivated
• Commercial awareness and driven to achieve results
• Ability to perform behavioural analysis and source creative solutions to drive the change
• Credible and respected by both Managers and team
• Flexible and able to work during the weekends if needed
• Great public speaker